Managed Services

Meeting Critical, Time-Sensitive Needs

OST’s Managed Services offering saves organizations time and money by providing administrative services, human capital management services, and other technical, organizational, and even on-the-ground assistance across the United States. Whether it be administering a program that manages approximately 5.6 million insurance policies encompassing more than $1.2 trillion of coverage, or helping state governments staff hundreds of positions in a matter of days, OST does what it takes to meet our customer’s missions.

Using advanced methods such as predictive analytics, we can simulate many environments, enabling us to spot opportunities and highlight risks that may have otherwise been overlooked. By bringing in this enhanced understanding, we can identify the most probable outcomes of our actions, allowing our customers to make the right decisions at the right time. This is especially important under urgent conditions, such as getting homeowners quickly back on their feet after a natural disaster.

Administrative / Management Services

OST brings together management consulting and integrated IT services to manage large, complex projects. Whether it be providing a strategic framework for modernizing a service, or providing ongoing business intelligence and analytics during the operational phase, all of OST’s managed services integrates multiple disciplines and sectors to provide optimal solutions, including:

  • Program/Project Management Office
  • Business Process Optimization
  • Business Process Re-Engineering
  • Business Intelligence and Analytics
  • Financial Operations
  • Auditing

Staff Augmentation Services

OST’s Staff Augmentation services provide qualified candidates, a contingent workforce, or staff augmentation in a timely manner. Our rapid-response services offer control over the workforce and budget, a quicker placement of needed resources, actionable Business Intelligence, and reduced paperwork through the following services:

  • Acquisition/Procurement
  • Vendor Management
  • Candidate Sourcing/Screening
  • Onboarding/Offboarding
  • Invoicing/Payroll Processing
  • Workforce Planning/Talent Management
  • Market-rate Analysis

IT Services

OST manages systems consisting of hundreds of software, hardware and network computing resources. As a strategic partner, we upgrade, modernize, and manage procurement programs, provide vendor management, and offer service desk/help desk staffing and management. We are also very experienced in the design, implementation and management of Software-As-A-Service (SaaS) and Infrastructure-As-A-Service (IaaS) environments, and have completed several large projects that consolidated data centers and communications, including all software and applications, among several federal agencies. Our range of services include:

  • Engineering services, engineering models design, systems implementation, testing & SDLC
  • Systems Enterprise Architecture and Infrastruture management support
  • Cloud Migration
  • Cyber Security Information Assurance (IA)
  • Cyber Security Operations
  • Continuity of Operations Planning (COOP) and Disaster Recovery Readiness
  • Data Storage and Warehousing
  • Technology refresh and Emerging Technology Infusion
  • Program Management Services

How We Do it

Since 2008, OST has distinguished itself as a leading MSP for federal, state, and local governments. Experienced professionals, industry best practices, and the right technology define our approach, so we can best serve our customers’ needs.

Project management office (PMO)

It is not enough to have a centralized office for managing service delivery; the PMO must have a clear charter and be effective as a resource for the entire stakeholder community. Most projects fail, but with OST’s high maturity PMO solutions, failure is averted. We do this through paying close attention to the details, putting solutions in the hands of the team, and constantly monitoring adherence to standards. Our PMO determines the right measures of performance, collects big data in support of those measures, and provides analytics and recommendations that keep managed services functioning as intended.

Staff augmentation

Our expert team of business and technical professionals work closely with our clients to develop candidate requirements, deliver and on-board the best resources, and manage the lifecycle of the staffing engagement. Our measurement and reporting standards enhance our customers’ Business Intelligence and understanding of program cost, schedule performance, and quality.


Through our Business Excellence (BixEx) approach and Multi-Modal Method (M3), OST has the process maturity needed to provide innovative solutions that are, at the same time, predictable, sustainable and repeatable. We are certified and appraised at the highest levels, including CMMI Level 5 DEV, CMMI Level 5 SVC, EVM ANSI 748, and ISO 9001, 27001, 20000-1, and 10002, and our employees are continuously trained in the latest techniques. Furthermore, our library of best practices grows with each engagement. This ensures our customers receive the benefits and cost-savings of efficient, well-documented, measurable, and proven processes.

In the District of Columbia, we provided staffing for 38 agencies, resulting in $55 million in cumulative cost savings, and reduced the procurement cycle from 16 to four weeks.