The IT Operation Manager will develop concise IT operational management plans, work breakdown structures, schedules, work and cost estimates to oversee the IT infrastructure of a federal nationwide systems and a service desk to support 5,000 users nationwide. All services will be monitored to ensure the highest performance and delivery within schedule and budget. In addition, the IT Operation Managers will ensure full adherence OST’s quality framework such as CMMI Level 5, ISO 9001:2000 and ITIL best practices as well as maintaining the highest customer satisfaction.

The IT Operation Manager will establish and implement the appropriate set of best practices ensuring the integrity and quality of all deliverables and services. This is a highly visible and fast paced environment - the successful candidate will require excellent client management, conflict resolution and interpersonal skills, the ability to understand the client’s business processes, web-based systems development processes and technologies. Knowledge of asset management, fixed asset capitalization processes is a strong plus.

Requirements

• 10 years of relevant experience and Bachelors in engineering, math or science
• ITILv3 Expert Certifications
• Develop IT solution based WBS, schedule, work and cost estimates experience
• IT Asset Management Experience
• Interacting with all levels of client and company management
• Managing fast paced project execution preferably with federal clients
• Excellent oral and written communications skills
• Bachelor's degree in a technical or management discipline (Electrical Engineering preferred)
• Prepare supporting documentation as required for successful integration with evolving organization initiatives

Preferable to have some of the following

• FAA Program/Project Experience
• PMP Certification from PMI
• Information Security System Certification & Accreditation Processes
• NIST and FISMA standards
• CMMi Level 3 or higher process participation
• Understanding and application of SDLC, and project management best practices
• Database Management Experience
• Technical Resource Management

Responsibilities include:

• Lead team to effectively perform core foundational service management functions in the delivery of quality services to the business.
• Provide strategic technology planning and implementation.
• Lead the development and maintenance of processes based on ITIL.
• Develop and maintain comprehensive set of Standard Operating Procedures
• Manage tool set to support the processes.
• Lead the monitoring and reporting of services as a basis for setting service management strategy, designing and testing services and achieving meaningful service improvements
• Lead performance metrics reporting to aid in deployment of quality services and provide historical, current and future performance, resource and service usage views
• Develop and maintain all systems, applications, security, and network configurations
• Provides managements oversight of service desk operation to support over 5,000 users
• Technical oversight of Windows 2003 server environment (file shares, permissions, SQL server database, IIS
• Coordinate development of user manuals, knowledge bases, FAQs
• Managing successful, medium to large-scale custom application system development efforts through all phases, including analysis, design, programming, testing and deployment
• Forming and supervising resource teams to accomplish required tasks
• Interfacing with Federal clients on an enterprise wide level
• Working in a fast paced environments with aggressive schedules
• Using Microsoft Project, or similar tools to track and maintain work breakdown structures and project schedules
• Creating and presenting status reports and Program Management Review presentations
• Strong and proven time management, written and verbal communication, and interpersonal skills
• Demonstrated success in forming effective customer relationships
• Conflict management and resolution
• Maintaining a high performance team
• Team building and staff motivation
• Team resource performance management

To apply for this Job:

Send an email here: Apply for IT Operation Manager / IT Service Manager / ITILv3 Position

You may also apply by fax to: (202) 466-8117
Please include in your response(s) the following:

• first name
• last name
• home number
• cell number
• city
• state
• email address
• position applying for
• resume as a file attachment

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